Principle of withdrawal

The CUSTOMER has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless that SELLER offers to collect the PRODUCT himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after that day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

Effects of withdrawal

In the event of withdrawal from the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without excessive delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CLIENT's desire to withdraw.

The SELLER will proceed to the refund using the same means of payment as the one that the CUSTOMER will have used for the initial transaction, unless the CUSTOMER expressly agrees on a different means, in any case, this refund will not incur costs. to the customer.

The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date specified being that of the first of these facts.

Return modalities

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to the address of our warehouse which will be communicated to him. upon withdrawal

This period is deemed to have been met if the CUSTOMER returns the goods before the expiration of the fourteen day period.

Return fees

The CUSTOMER must bear the direct costs of returning the goods .

Condition of the returned item

The PRODUCT must be returned following the SELLER's instructions and include in particular all the accessories delivered.

The CUSTOMER's responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but his responsibility could be engaged if he carries out manipulations other than those which are necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

  • Supply of goods whose price depends on fluctuations in the financial market
  • Supply of goods made to the CUSTOMER's specifications or clearly personalized
  • Supply of goods liable to deteriorate or expire rapidly
  • Supply of goods which by their nature are inseparably mixed with other items
  • Supplies of sealed Decor which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
  • the supply of Decor products the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days and the real value of which depends on fluctuations in the market beyond the control of the SELLER
  • contracts concluded during a public auction

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